Whatever the type of business you operate, customers will judge you against the best of your competitors. How do you know how you and your staff are really perceived by your customers? How do you know how well you and your colleagues are performing? We are here to help you...
Bespoke Mystery Guest Programmes: We work with
businesses to develop programmes that are directly relevant, to provide
Managers and Owners with a range of performance and comparative data. This also
assists in ensuring “Brand Standards” are being met, if applicable.
Accreditation Programmes: Number One
Consulting can create full accreditation programmes. These comprise appropriate legal
compliance, and can incorporate a star rating system to reflect different
standards of quality. We will work closely with hotel groups, tourist destinations, self catering agencies and any other organisations seeking to enhance the quality and visibility of their product.
Gap Analyses: These are for hotels aiming for a higher star rating. These identify shortfalls in the current offering, together with SMART solutions for achieving the desired star rating.
Training Services: Number One Consulting offers
a range of on or off-site training solutions for hospitality businesses. We also provide "train the trainer" courses for personnel in supervisory and management roles. Subjects covered include soft-skills ("people skills"), as well as specialisms such as Accessibility.